How can I reach the Client Rights officer at MHMR?
Call 817-569-4429 or Complaint Line
817-569-4367 or 1-888-636-6344 (toll free).
How can I report physical, emotional abuse or exploitation
of a client?
Texas Department of Protective and Regulatory Services
(for Mental Health, Early Childhood Intervention and Intellectual Developmental
Call 817-569-4429 or
1-800-832-9632 (DSHS Substance Abuse Complaint Line)
(for Addiction Services programs)
How can I get a copy of the MHMR Handbook of Client
Rights and Responsibilities?
Your service provider must provide a handbook for you when you first enter into
the program and each time that you request one. Or view
Handbook of Client Rights and Responsibilities
How can I get assistance outside of the MHMR system?
Contact Mental Health America of Greater Tarrant County: 817-335-5405
or The ARC of Greater Tarrant County: 817-877-1474
For assistance with advocacy throughout the state of Texas:
Call Disability Rights Texas: 1-800-252-9108
How can I find out what state and federal laws can
Contact the agencies listed above.
How can I get a copy of my medical record?
Call 817-569-4416 or
817-569-4410 to request your records.
OR complete and return an Authorization for Disclosure Form to:
The Health Information Management, MHMR
3840 Hulen St, Suite #400
Fort Worth, TX 76107
Our office hours are: 8 a.m. – 5 p.m., Monday – Friday
Who else can get copies of my medical records?
Anyone authorized by you in writing may receive copies of your medical
records. If you change your mind, you may revoke your consent at any time.
Some others in law enforcement may receive your Protected Health Information (PHI)
without an authorization.
What is HIPAA and what rights do I have under HIPAA?
HIPAA, the Health Insurance Portability and Accountability Act, is a federal
law to protect the privacy of your medical information. It gives individuals rights
regarding access and control of their Protected Health Information and also includes
security regulations to govern the electronic use of that information.
What is PHI?
Protected Health Information, or any information that identifies a consumer.
This information includes:
- Demographic information
- Any health information that relates to the past, present or future physical or mental
health or condition of an individual; the provision of health care to an individual;
or the past, present, or future payment for the provision of health care to our
- Health information maintained by MHMR in any form - verbal, paper and electronic,
which may be found in:
- Medical records
- Computer systems / electronic records
- Photographs, videos, audiotapes
- Reports / minutes
- Billing records
What is Individually Identifiable Health Information?
Any information that might identify someone or connect our consumers to
their personal health information:
- Date of Birth
- Telephone / fax number, e-mail address
- Social Security, driver's license, or insurance policy number
- Pictures / fingerprints
- Names of relatives and employers
- Medical record number